Review – GLO Series 2

Description



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Bottom Line Statement

Note to Reader: We are not getting paid by manufacturer, this is an independent review


The Basics About This Device

HIGHLIGHTS
HeatSticks Neo, Kent NeoStiks
Number of Cycles (aka number of HeatSticks before needing to recharge device)Officially 30 HeatSticks, but our test users got 43
Charging Time2 hours, 19 minutes
Price$85USD
DurabilitySolid
Life Expectancy1-2 years
MaintenanceExcellent - the best in the industry
ColorsBlack, Gold, Pink, Steel Blue

June seems to be the month of GLO reviews! In this review we will be looking at GLO Series 2, one of the two most recently updated versions of the original GLO device. As you know, GLO has always done well during the review process here at Heat180.com. Our last two reviewed GLO devices, GLO Original and GLO Series 2 Mini, currently hold ratings of 8.8 and 8.0, respectively. This puts them in the #1 and #2 spots for devices that have been reviewed on our website.

Now, to be frank, there are no drastic differences between any of the devices within the GLO product line. If you’re an avid reader of our reviews, this one will seem familiar as much of the operation process for GLO Series 2 is the same as for the other GLO devices. Even the body of Series 2 is almost identical to the original GLO device, measuring the same at 86 x 44 x 22mm and only 1 g difference in weight with GLO Series 2 weighing 102 g versus 101g for the original. Nevertheless, GLO Series 2 does have some unique features which make using the device enjoyable.


Difference Between GLO and GLO Series 2

When GLO Series 2 was launched in the summer of 2018, it was introduced as the next generation of GLO devices with improved physical design and enhanced performance. Our team has found that the most noticeable difference is the greater number of cycles that Series 2 offers. In the original GLO device we got 30 cycles, but in this version we get up to 43!*

*note: British American Tobacco (BAT), the manufacturer, advertises Series 2 as only being able to support 30 cycles, despite our team consistently getting more


Product Unboxing & First Use

The GLO Series 2 kit includes the device, a Micro-B USB cable, a cleaning brush, the manual, and the warranty card. It is important to note that a USB adaptor is not included in the GLO kit.

As always the first thing to do when you receive your GLO Series 2 device is check the charge. To do this, click on the control button once. The number of LED indicator lights that light when the button is pressed, correspond to the remaining charge. Four lights means 100% charge remaining, three lights mean 75%, two lights is 50%, and one light means that there is 25% or less charge remaining. If the indicator lights start at anything less than 100%, we recommend charging the device. To do so connect the USB cable to the USB port located on the underside of the device. We found that fully charging the device took approximately 2 hours and 19 minutes.

Now that the device is charged, its time to try it! Before turning the device on insert a HeatStick into the heating chamber. If you’ve used IQOS, or any other devices with blades, the GLO brand is a nice change as it does not have one, instead it has a metal coil that wraps around the body of the HeatStick. The manufacturer says that this helps to evenly heat the tobacco within the HeatStick, unlike heating blades which keep the heat concentrated only in one area of the HeatStick. This is good for users as you don’t have to worry quite so much about any of the device mechanics breaking while you’re trying to insert a HeatStick.

Once the HeatStick is inserted, press and hold the control button for a few seconds until the device vibrates and the LED indicator lights begin flashing. In the beginning of the heating process, only one light will flash. As the device heats, however, more of the lights will turn solid until eventually they all are. Once they’ve all turned solid the device will vibrate again to let you know that it is ready for use. This process takes approximately 40 seconds. The cycle with GLO Series 2, as with all GLO devices, is a bit shorter than most HnB products as it lasts only 3.5 minutes. This seems shocking, but keep in mind when the device powers down, you can always begin another cycle by pressing and holding the control button again.

A unique feature with GLO devices is that you can stop the cycle at any point by holding down on the power button until the device vibrates and the LED indicator lights turn off. This is ideal for individuals who use the device in at work or in spaces where they could potentially be interrupted. Unfortunately, the cycle cannot be paused and so after stopping a cycle, the user must begin a new one and wait for the device to re-heat.

When you’re satisfied, pull the HeatStick out of the heating chamber and properly dispose of.

HOW TO USE
How To Turn ON/OffPress and hold control button for a few seconds
Temperature Adjustment?No
Heating Time?40 seconds
Indication that the Heating Process has StartedOne LED indicator light will start flashing and device will vibrate
Indication that Device is Ready to UseAll LED indicator lights will turn solid white and device will vibrate
Length of Cycle3.5 minutes
Indication that Device is Powering OffLED indicator lights flash and device vibrates
How to Shut Off DevicePress and hold control button for a few seconds until the device vibrates and the LED indicator lights shut off
Number of Cycles (aka number of HeatSticks before needing to recharge device)Officially 30 HeatSticks, but our test users got 43
How to Check Battery StatusPush control button once

4 solid LED lights 100%power
3 solid LED lights 75% power
2 solid LED lights 50% power
1 solid LED light 25% power
Indicate when Device Needs Cleaning?No
How Often Should You Clean the Device?Every 20 HeatSticks
Self-Cleaning FunctionNo
How to Manually Clean DeviceWait until device is cooled, open both ends of heating chamber, insert cleaning brush and turn until debris falls out
TroubleshootingSee 'GLO Series 2 Manual' button below

Testing & Day to Day Use

GLO is the perfect device for everyday use. Our test users all recommend charging it overnight as then you have a full day’s worth of charge available starting the next morning.

Our test users also recommend cleaning the device frequently. It’s recommended after 20 uses, so usually when you have 50% battery life remaining. It sounds daunting but fear not! All you have to do is open the top and bottom ends of the heating chamber then run the cleaning brush through the entire length of the device. Flip the device at some point and repeat this action from the opposite end and you’re done!

Our only complaint is that the GLO Series 2, like the original device, is a bit bulky. This is probably why BAT created Series 2 Mini as the size of this device is a bit inconvenient at times. However, this is a small compromise for the quality of Series 2. To be able to offer around 43 cycles with one charge, the device needs to have a large and powerful battery.


Investing in a GLO Device

We’ve said it before and we’ll say it again, GLO devices are, in our opinions, the best HnB devices currently on the market! No matter which version you get, they are easy to use, easy to maintain, durable, affordable, and satisfying.

What’s best is that GLO devices come in a range of prices for every budget. The original GLO kit retails for approximately $40.00USD. For individuals wanting something fancier there are options to upgrade to GLO Luxury Edition or GLO Elements Limited Edition, which retail for approximately $80.00-85.00USD Then there is GLO Series 2 ($85.00USD)and Series 2 Mini ($60.00USD), both of which show just how dedicated this brand is to improving their already solid device design. GLO also offers bundles.

If you are new to Heat-Not-Burn, GLO is a great investment as it is less expensive than some of the other brands available on the market. If you simply wish to try, then discover that you don’t like it, it’s not a massive financial loss. We recommend that everyone should try this device once. It was a game changer for us, maybe it will be for you also!


HeatSticks Overview

GLO’s brand of HeatSticks are called Neo or Kent NeoStiks. NeoStiks are specifically designed for GLO products. They look a bit like a traditional cigarette but are much thinner. NeoStiks can burn if lit but will usually only last for a few puffs before extinguishing. The ingredient list for NeoStics does not appear to be public nor does the percentage of nicotine in each stick. NeoStiks are compatible with all GLO devices and come in several flavors. For more a full listing of NeoStik flavors click here.

Note: With GLO devices the heating occurs around the outside of the NeoStick, therefore, when removed, the wrapper will have quite alot of discoloration. This is normal and nothing to be concerned about.




Tips and Tricks

One minor complaint we have with GLO is the minor fixes that need to be attended to on their website (this is for glo.ca (Canada) only). When we first attempted to purchase GLO Series 2 (in bundle with GLO Mini) every time we added the color we wanted (blue steel) to our cart, it would automatically change to black. We had to call GLO Canada customer service to fix the issue. It took several calls, however we commend their attentiveness. Another minor issue is the registration link for GLO’s warranty on glo.ca/register appears to be broken. Instead, to access the registration you must go under ‘About’ to ‘Extended Warranty’ then click on the ‘Register Device’ button. These are minor issues, so our team doesn’t get too fussed about them but we do recommend that if you come up against them, contact GLO as many times as necessary to fix the issue. In our experience, the GLO team wants you, the customer, to have a good experience with their site and their products, therefore they have always been more than willing to help.


GLO Series 2 Manual


Warranty

GLO Series 2 has a 1-year warranty, unless extended by the user. In each kit, there should be a warranty card which will explain how to register the device for an extended warranty. In some countries, if you purchase the device off the official GLO website for that region, the device will already be pre-registered.

The warranty kit for this device does not explain in-depth the terms of the warranty, but GLO’s official website states that any damaged or defective devices will be exchanged so long as the company is informed within a “reasonable time after purchase.” Any devices that are damaged or defective must be shipped back to GLO. GLO will cover the cost of shipping unless the items are not covered by the warranty.


Specs

SPECS
Kit Price$85.00USD
Diameters 86 x 44 x 22mm
Weight102g
Weight with Packaging343g
Battery TypeLi-ion (3250mAh)
Power InputMicro-B USB
Charging Time2 hours 19 minutes
Time it Takes for Device to Heat40 seconds
Maximum Blade Temperature408 F, 209 C
Temperature AdjustmentNo
How Long Does a Cycle Last3.5 minutes
HeatSticksNeo and Kent NeoSticks
How Many Cycles Before Device Needs ChargingOfficially 30, but our testers usually got 43
Built-In Cleaning MechanismNo
Can Kit Accessories be Purchased SeparatelyYes
Colors AvailableBlack, Gold, Pink, Steel Blue
Comparable ToThe original GLO device, and GLO Series 2 Mini
UNBOXING
In the KitDevice
Micro-B USB cable
Cleaning Brush
Manual
Warranty
Manual LanguagesDepends on region of purchase
Warranty Terms1 year warranty
FIRST IMPRESSION
How Does It Look?Clean
How Does It Feel?Solid and durable
Easy To Use?Yes - Excellent
Easy To Clean?Yes
MANUFACTURER OVERVIEW
DeviceGLO Series 2
Release Date2018
ManufacturerBritish American Tobacco/Reynolds American
Location of ManufacturerMultinational
Year in Business1902
Manufacturer WebsiteOfficial BAT website or search for your regional GLO website
Impression of Manufacturer's WebsiteExcellent
Where to BuyOnline and retail locations
Manufacturer Contact InformationVaries on region

Global Directory: Here
Countries the Manufacturer is Wholesaling toCanada, Switzerland, Romania, Russia, Japan, South Korea
Countries the Manufacturer Would Like to Wholesale toUSA
Shipping and delivery timeVaries based on region
Full Product Line that the Manufacturer OffersGLO (original), GLO Series 2, GLO Series 2 Mini
Where to Buy GLO Series 2 and other GLO devices?Varies on region


If you feel you can add anything to this review, please feel free to comment and rate this device!

Reviews

  1. George from the heat180 community

    This is an all-around great device hard to see any faults with it. Low maintenance up to 43 heatsticks and well-built.

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